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NFL Lockout: What Do Chiefs Season Tickets Holders Do Now?

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The league and the organization-formerly-known-as-the-NFLPA have decided to go the Charlie Sheen route and act in a way that defies logic and common sense. In other words, we're locked out.

For many of you, the most immediate question is tickets. Many Kansas City Chiefs fans are paying for tickets to a game that, as of right now, doesn't exist.

Fans, for the most part, have zero power. Sure, you can stop the payments on your season tickets in protest of this bone-headed decision by the owners and players to take football away from us but you and I both know that when this deal gets worked out -- and it will eventually -- the vast majority of us will right back in Arrowhead Stadium for kick-off.

So, most of those who have season tickets can't/won't give up their spot in line and stop making their payments, which means you're stuck with the Chiefs rules regarding season tickets in a situation like this.

A couple of months ago, the Chiefs released their official stance on season tickets in the event of a lockout/work stoppage/whatever. The biggest take out from it is that you will be refunded for any preseason or regular season games missed. (That's like putting a plate of buffalo wings from The Peanut in front of me and saying, 'Actually, you can't have this right now...but we'll refund you your $9'. Good god do I love those buffalo wings.)

For those that are curious, I posted after the jump the Chiefs statement on season ticket holders that is currently viewable at We're hoping, though, that it doesn't come to this and we don't need this policy.

Season Ticket Refund Policy

The National Football League has announced a new league-wide policy for refunding ticket payments in the event that games are cancelled during the 2011 NFL season. As Commissioner Goodell has said, it is the NFL's hope that no games will be cancelled, but in the event that they are, the Chiefs want to inform you about the details of the league's refund policy.

As you may know, the NFL's Collective Bargaining Agreement (CBA) - the contract between the league and the labor union representing the players - is set to expire on March 4. You have likely already heard about the issues being discussed. We are committed to working with our NFL business partners and Commissioner Goodell to find common ground that will allow us to make the game even better for current and future fans. We know we will reach an agreement at some point and want football without interruption.

The specifics of the refund policy are as follows:

  • You will be offered a full refund for any cancelled preseason or regular season home games.
  • You may choose to receive your refund either in the form that you paid for your tickets (e.g., check, credit card, electronic check) or in the form of credits towards future games. Cash purchases will be refunded in the form of a check.
  • If any home games are missed, refunds will be paid no later than 30 days after final determination of how many games will actually be played during the 2011 NFL season.

Please note that the terms of this policy are not required by contract or law, and apply only in the event that Chiefs home games are cancelled.

We recognize that season ticket holders make a substantial financial commitment to the Chiefs, and we want to treat you as fairly as possible in the event that any games are cancelled. If you have any questions or comments about the refund policy, or any other matter, please contact Chiefs Customer Relations Monday through Friday, between 8:30 a.m. and 5:00 p.m. at (816) 920-4237 or anytime via e-mail at